Saying goodbye to a beloved local gem is never easy, especially when it’s for the most heartwarming of reasons. The Coffee Incident, Glen Innes’s cherished café, is officially up for sale as its owner, Holly Coldham, prepares to embrace a new chapter in her life—motherhood. But here’s where it gets emotional: this isn’t just a business transaction; it’s a bittersweet farewell to a place that’s become a cornerstone of the community.
For nearly six years, Holly has poured her heart and soul into The Coffee Incident, transforming it from a cozy nook on Grey Street into a thriving hub of laughter, connection, and, of course, exceptional coffee. Now, with a baby boy due in mid-November, she’s ready to pass the torch—but not without reflecting on the journey that brought her here.
‘It’s a bittersweet decision,’ Holly admits. ‘Owning this café has been my dream, a huge part of my identity. But starting a family has always been my top priority, and I want to do it right.’ And this is the part most people miss: the courage it takes to let go of something you love for something you love even more.
Holly’s story with The Coffee Incident began when she bought the business from her former boss, Chris Glennan, after working for him for years. ‘I knew I wanted to come home to Glen Innes and create something of my own,’ she recalls. ‘When I asked Chris if he’d sell, it just felt right.’ Returning to familiar faces and systems made the transition seamless, but it was her vision that truly elevated the café.
Inspired by her time in Toowoomba, Holly introduced a stunning display cabinet, showcasing an array of sweets and savouries that became a hallmark of the café. ‘The space was tiny, but we made it work,’ she laughs. As the café outgrew its original location, Holly moved it to a larger space on Grey Street, expanding the menu, doubling the cabinet, and tripling the dining area. ‘It’s been a game-changer,’ she says. ‘Our customers love the room to relax and enjoy.’
But what truly sets The Coffee Incident apart? ‘It’s the people,’ Holly insists. ‘My team isn’t just staff—they’re family. That joy is palpable, and our customers feel it.’ And here’s where it gets controversial: In an industry often criticized for its high turnover and burnout, Holly’s approach to mentorship and collaboration stands out. She’s not just running a café; she’s nurturing future entrepreneurs.
Running the business hasn’t been without challenges. ‘I was 24 when I took over,’ Holly admits. ‘I was naïve about how hard it would be. I had to learn everything from scratch—it was overwhelming.’ But that steep learning curve shaped her into the leader she is today, one who now mentors her team with passion and empathy. ‘I love supporting their side hustles and collaborating,’ she says. ‘It’s become one of my favorite parts of this job.’
As she prepares to hand over the reins, Holly is excited about the café’s untapped potential. ‘There’s so much room to grow,’ she says. ‘The space is licensed, perfect for evening events, retail, or an expanded menu. The possibilities are endless.’ But what will she miss most? ‘My team,’ she says without hesitation. ‘Their energy, work ethic, and joy are unmatched. That’s what I’ll miss most.’
For now, The Coffee Incident continues to serve up its signature warmth and hospitality. ‘This place deserves someone who’ll love it as much as I do,’ Holly says. And as she steps into motherhood, she’s grateful for the community that’s supported her every step of the way. ‘Glen Innes has shown me what true community means,’ she reflects. ‘I’ll always be thankful for that.’
The sale of The Coffee Incident, managed by Country Wide Property Glen Innes, offers a rare opportunity to own a thriving, well-loved business. But here’s the thought-provoking question: In a world where small businesses often struggle to survive, what does it take to build a legacy like Holly’s? Is it the coffee, the community, or the courage to chase your dreams—even when it means letting go?
As Glen Innes raises a cup to Holly’s new beginnings, one thing is certain: The Coffee Incident’s legacy of love, caffeine, and connection will endure. And for Holly? She’s ready to embrace the sleepless nights and sweet chaos of motherhood, knowing she’s leaving behind something truly special.
