Homeowners Left in the Lurch After Paying for Services
A group of homeowners in the Tri-State area are left feeling betrayed and out of pocket. They claim to have been 'ghosted' by a remodeling company after paying substantial amounts of money upfront for services that were never rendered. This story raises questions about consumer protection and the challenges of navigating the home improvement industry.
In Cincinnati, multiple homeowners shared their experiences with Crown Pointe Roofing & Remodeling, a company that has seemingly vanished into thin air. These homeowners allege they paid thousands of dollars in advance for various projects, only to be met with silence and unfinished work.
One homeowner, Karen Huelsman, expressed her fear that the company might simply shut down and reopen elsewhere, repeating this alleged scam. She claims to have hired Crown Pointe in the spring of 2025 for a window replacement project costing over $50,000. Despite making a down payment of approximately $24,745 in June 2025, no work has been done, and the company has stopped responding to their inquiries.
But here's where it gets controversial: the company's CEO, Quincy Barrett, has declined to provide any comment until he consults with his attorney. This lack of communication has left homeowners like Huelsman feeling frustrated and unsure of their next steps. And this is the part most people miss—the fine line between trusting a business and being cautious. It's a delicate balance that many homeowners struggle with.
The homeowners have taken action by filing reports with the police, the Better Business Bureau, and the Attorney General's office. They've also found solace and support in a local Facebook group, 'Ripped off by Crown Pointe Roofing & Remodeling,' where they share their experiences and seek answers. The group currently has 13 members, all with similar stories of paying for services that were never delivered.
Another homeowner, Brandi Keaton, shared her experience of paying $35,000 for a project, only to be ghosted by the company after receiving payment. Keaton's story highlights the vulnerability of homeowners who, in good faith, trust companies with their hard-earned money.
FOX19 NOW attempted to contact Crown Pointe at their offices in Blue Ash and Fort Thomas, both of which were vacant. This raises further concerns about the company's operations and the potential impact on other customers.
As Huelsman reflects on the situation, she acknowledges the trust she placed in the company, stating, 'You want to kick yourself... I just believe most people are good.' This sentiment is a common trap many homeowners fall into, and it's a crucial aspect of the story that deserves attention.
This case serves as a cautionary tale for homeowners embarking on home improvement projects. It prompts the question: how can consumers protect themselves from such situations? Are there red flags that could have been noticed earlier? Share your thoughts and experiences in the comments below, and let's explore this complex issue together.
